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	<title>Anita's Blog &#187; Customer Service</title>
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	<link>http://anitachaperon.com</link>
	<description>My thoughts on marketing, business, psychology &#38; life in general.</description>
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		<title>Yes &#8211; amazing customer service DOES exist!</title>
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		<pubDate>Sat, 23 May 2009 09:19:56 +0000</pubDate>
		<dc:creator>Anita</dc:creator>
				<category><![CDATA[Customer Service]]></category>

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Just when I was starting to give up on Customer Service departments everywhere (post a very negative experience with Ryanair&#8230; again), a glimmer, nei a bright ray of hope shone through&#8230;
And before I get too poetic for my own good, here&#039;s what happened;
A month and a half ago I sent a heart pendant necklace to [...]]]></description>
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		<title>My first Spanish lesson&#8230; and how laid back can a Spaniard be?</title>
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		<pubDate>Mon, 22 Oct 2007 22:18:41 +0000</pubDate>
		<dc:creator>Anita</dc:creator>
				<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[Whoopppeee! I am finally embarking on getting some Spanish lessons with a tutor. It&#039;s well needed&#8230; Whilst I find the Spanish are extremely willing to help communications if you at least try to speak their language, I must say we&#039;re hitting barriers more and more often now.
The good old pointing and spurting a few unconnected [...]]]></description>
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